Unite all your teams around the customer. Customer 360 with Slack brings sales, service, marketing, commerce, IT, and analytics together through digital workflows that power your digital HQ.
Customers today expect more from your business. With a shared view of your customers, teams can better meet these demands. So sales close quicker. Marketing hits the mark. Service comes with more smiles. And customer loyalty drives business growth.
Customer 360 is the #1 customer relationship management (CRM) platform. There’s a best-in-class app for every phase of your customer’s journey, from lead to loyalty. The more apps you add, the greater the rewards. When you also integrate all your data and add analytics into the mix, the real magic of Customer 360 takes hold.
Get a single, shared view of your customers. With knowledge of your customers’ history, interests, and even frustrations, you can begin to serve up experiences better tailored to their needs and elevate how they see your brand.
Learn how you can launch your digital transformation to unite your business around the customer.
Our Feature list
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Customer 360 is the breadth of Ocean CRM technology — one integrated CRM platform to bring your company and customers together — from anywhere.
Customer 360 unites your marketing, sales, commerce, service, and IT departments with shared, easy-to-understand data on one integrated CRM platform. With a single view of your customer, your teams can create connected, personal customer experiences that build stronger relationships.
Ocean CRM Customer 360 is the breadth of our technology portfolio: one integrated CRM platform that can be used by all of your teams to manage and grow customer relationships.
You may be thinking of Customer 360 Truth, a portfolio of three products built on the Ocean CRM Platform that can help you consolidate customer identity, create a secure data hub, and deliver hyperpersonalised customer experiences across all your products. Customer 360 Data Manager is one of those products, and it allows you to connect all your Ocean CRM apps across multiple orgs to create a single global ID and profile for every customer. With Data Manager, you can create a single source of truth for every employee to work from to create more connected customer experiences.
Customer 360 is designed to be tailored to the needs of every business and to meet you exactly where you are today. Some organisations may just need one of our market-leading solutions to support a single department or business goal, while others may benefit from connecting more of their teams on a single, shared platform to manage customer relationships more holistically. We can find the services and packages that will serve your current needs, with plenty of options for growth in the future. That’s the advantage of Customer 360. Start a chat with us below and we’ll help you get started on the right path.
Ask about Ocean CRM products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.
