Earn lifelong customers with efficient, connected service.
Boost customer loyalty through AI-powered workflows and automation. Provide connected personalised service across every touchpoint. Get to the heart of service with the world’s #1 customer service software.
Ocean CRM FOR PUBLIC SECTOR
Get a secure, scalable platform with apps and services designed to fit your mission.
Rapidly transform the way you Ocean CRM Customer 360 provides capabilities, solutions, and products that flex to meet every need.
Implement immediately and see time to value and mission impact in days, not years
Get a significant return on investment, with research showing 169%* of total economic impact for case management solutions
Deliver an improved level of service to create satisfaction and build trust in government
Innovate to give employees the power of the latest applications, tools, insights, and capabilities
* Source: A 2020 commissioned study conducted by Forrester Consulting on behalf of Ocean CRM.
PUBLIC SECTOR FEATURED APPLICATION
Prepare for the future with tools to help report, track, and coordinate emergency communications.
Reimagine emergency response with an agile platform that enables better response and recovery.
Track readiness across agencies and facilities
Communicate across email, SMS, and social platforms
Capture information critical to each stage of the response
Scale your call, web, chat, and text response systems
Manage initial and long-term procedures
PUBLIC SECTOR VERTICALS
Get trusted solutions with proven success in organisations throughout the public sector.
Launch a new program or reach your transformation goals faster with expert help every step of the way. We’re here as your trusted advisor, bringing together customisable technology and proven capabilities that serve the needs of federal civilian agencies, defense agencies, aerospace companies, government contractors, and state and local government at all levels.
PUBLIC SECTOR PRODUCTS
Focus on your mission, and we’ll take care of upgrades, security, and compliance.
Implement mission-ready technology with innovative cloud products created for the public sector. Our industry-leading multi-tenant platform as a service (PaaS) and software as a service (SaaS) offerings were designed to solve every need in the public sector with full regulatory compliance and robust security.
PUBLIC SECTOR CASE STUDIES
Partnering with Ocean CRM has helped public sector agencies around the world to modernise and innovate.
From regulatory oversight, social services, contact centres, emergency response, and much more, our secure and compliant platform increases the effectiveness of organisations in any sector — all without disrupting the mission.
Join us for virtual demonstrations and live events that focus on thought leadership and solutions for government agencies and the public sector.
Explore some recent Public Sector Assets.
REPORT
What personalisation means for government in 2021 and beyond.
VIDEO
Trust in a time of uncertainty: the imperatives helping government deliver on customer expectations.
REPORT
New research from 12,000 global health consumers on trust.